PUBLIC HOLIDAY AND OFFICE CLOSURE DATES FOR MARCH AND MAY 2024
Our offices will be closed:
- THURSDAY 28TH MARCH AT 5 PM AND WILL REOPEN AT 9 AM ON TUESDAY 2ND APRIL 2024.
- MONDAY 6TH MAY
- THURSDAY 23RD MAY AT 5 PM AND WILL REOPEN AT 9 AM ON TUESDAY 28TH MAY 2024
EMERGENCY REPAIRS CONTACT DETAILS MARCH AND MAY OFFICE CLOSURE
For EMERGENCY REPAIRS ONLY please telephone the normal office number 0141 554 2406 and press 1 – you will then be given the option for HEATING OR HOT WATER EMERGENCY REPAIRS ONLY press 1 or for all other EMERGENCY REPAIRS ONLY press 2.
To ensure the best possible response from the Association’s trades people on call, it is important that the following points are understood and adhered to by people using the service:
ONLY USE THE EMERGENCY REPAIRS SERVICE IF THE SITUATION IS A REAL EMERGENCY WHICH CANNOT WAIT UNTIL THE OFFICE IS OPEN.
It should be noted that calls are being made to trades people who are not in the office but at home enjoying the holiday like everyone else.
Examples of emergency repairs are:
No central heating or hot water
Unsafe power fittings, light switches or sockets
Burst pipes and water leaks that cannot be contained
Choked drains
W.C.’s not flushing/choked
Loss of electricity, gas or water supply
Close lighting out
Broken or insecure windows or door locks
This is by no means an exhaustive list. We do not wish to deter anyone from using the service in a genuine emergency but would point out that anyone abusing the emergency repairs service will be re-charged the cost of any resulting call out.
You will be asked to give your name, address, flat position, postcode and a brief description of the problem and a telephone number if possible. Missing out any of this information may result in the wrong trades people being sent or the trades people being unable to find your flat.
If you have a GAS ESCAPE you should phone 0800 111 999 and for SCOTTISH POWER EMERGENCIES you should phone 0800 092 9290 from a landline and 03301 010222 from a mobile.